Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Fforestfach Medical Centre
2021-08-20
Person
1
5
0
20th August 2021
Absolutely impossible to get an appointment if you work full time
I feel totally let down and invisible to them I cannot spend 40 minutes
Trying to get them to answer the phone and then to be told they are either closed or have no appointments left. I will be changing doctors in the near future it is so stressful trying to see a doctor.
Suggested improvements
Be a bit more understanding to people who work in the day time
Not all of us have 40 minutes or more to spend trying to get through
On the phone on a Monday morning.
Fforestfach Medical Centre
2021-08-16
Person
2
5
0
16th August 2021
19 attempted phone calls and 2 hours time trying to arrange appointment. Telephone queue always full. Normally receptionists have the attitude that they are doing you a favour. Will have to change practice.
Suggested improvements
At least have the facility for patients to contact you efficiently.
Fforestfach Medical Centre
2021-05-08
Person
2
5
0
8th May 2021
Phone service is not fit for purpose, staff try hard but too many people on the books
Suggested improvements
Answer the phone,
Fforestfach Medical Centre
2021-03-27
Person
0
5
0
27th March 2021
Phoned the surgery 127 times before I got through
Suggested improvements
Answer the phone
The worsed surgery in swansea
for being able to get through.
The doctors in Dr.Powell practice are brilliant if only you can get through to them.
Fforestfach Medical Centre
2020-05-28
Person
2
5
0
Written by a patient
Written by a patient 28th May 2020
Staff and doctors are exemplary. The nurses section are brilliant too.
It's the very poor appointments system that really needs to be updated and more helpful for full time workers.
When it takes over 90 calls and 1 hour 25 minutes to get through then to be told all the appointments are taken and to try again tomorrow is not good. No provision for online Appointments. Its 2020 not the 1970's. The call operators are a mixed bag either nice and apologetic, or very abrupt and not helpful at all.